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Listed below are links to call center and employment industry web sites that you may find helpful in researching and learning more about human capital solutions for your organization.
We have found that the web sites below contain useful information and can help assist you in your job search while obtaining information to keep you better informed.
The 2008 US Contact Center Operational Review
Industry Info & News
Publications
Conferences & Seminars
International
We have found that the web sites below contain useful information and can help assist you in your job search while obtaining information to keep you better informed.
The 2008 US Contact Center Operational ReviewPlease click on the logo to the left to find out additional information on this study and how to download this comprehensive study of the U.S. Call Center market.
Associations
- Call Center Network Group
- SOCAP International
- International Customer Service Organization
- CIAC Certification
- American TeleServices Association
- Professional in Human Resources
- Society for Human Resource Management
- National Human Resources Association
- National Association of Call Centers
- American Staffing Association
- Association of TeleServices International
- Northeast Contact Center Forum
- Arizona Human Resources Call Center Association
Industry Info & News
Latest Contact Center Industry News
Call Center Directory
Call Center Directory is the No. 1 online resource for information regarding call center industry
Publications
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Conferences & Seminars
- ICCM Conferences & Expositions
- IQPC Conferences & Expositions
- Customer Contact Convention
- Resource Center for Customer Service Professionals
Research
- Incoming Calls Management Institute
- BenchMark Portal
- Customer Care Institute
- Erlang Traffic Institute
- DataMonitor
- International Contact Center Benchmarking Consortium
International
- Association Francaise des Centres de Relation Clientele (AFRC)
- Call Centre Managers Association, Netherlands
- Call Centre Management Association, Ireland
- Call Centre Managers Forum Australia
- Contact Center Association of the Philippines
- Customer Contact Management Association of Australia
- Customer Management Multimedia Call Center, Italy
- Customer Service Network, United Kingdom
- European Confederation of Contact Centre Organisations (ECCO)
- Help Desk Institute Nordic Oy
- Hong Kong Call Centre Association
- International Customer Service Professionals
- Invest in Sweden Agency
- Swiss Contact Center Association
- Call Center World 2008 - Germany
- Call Centers Egypt
- Call Centers Romania
- Call Centers India
- Greater China CRM
