Our award winning call center industry experience provides us with an unique perspective on how to significantly improve a call center's recruiting, hiring and staffing practices. It also insures you are partnering with a company that fully understands how your call center operates. 

The key to success for any call center operation lies in the recruitment, selection and retention of people with the right skills and abilities. You decrease turnover and improve call center performance by screening and hiring the right candidates the first time; during the initial pre-hire process.

       "Did you know that more budget dollars are lost    
      through staffing related costs than in any other 
      area of your call center"?

      "More than 60% of the cost of operating a call
       center is related to human capital expenditures. 
       The  typical cost per hire ranges from $5,000 to  
       $15,000. The estimated annual client value  
       handled per agent is $100,000". 

  Michael R. Maffei - Call Center Week 2007
  President & Managing Partner; BrandonWayne Group 
  

The BrandonWayne Group's Call Center Response® Programs & Services enable us to develop and deliver a comprehensive recruiting and staffing program for your Call Center. Call Center's are overwhelmed with high turnover, making call center staffing demands challenging:

Are you hiring the right people? Recruiting the numbers you need to meet service levels? Have you expended a lot of wasted resources searching for employees with the skills and behaviors to fit into your call center environment? What human capital strategies do you have in place to handle your call center staffing needs? Are they working? What are the hidden costs?

The BrandonWayne Group will work with you to answer these questions and develop a solution to dramatically improve your call centers recruiting and hiring process. 

Contact us at 800-946-2693 to discuss our innovative programs and services.