This is supported by the following statistics: 1. Staffing represents nearly 2/3 of the operating expense for call centers. 2. The typical cost per hire for a call center agent ranges from $5,000 to $15,000. 3. Typical training time lasts two to six weeks. Turnover during training is high. 4. Agent replacement costs can be 1 ½ times the agent’s annual salary. 5. The estimated annual client value handled per agent is $100,000. Call Centers are overwhelmed with high turnover, making call center staffing demands challenging. Are you hiring the right people? Recruiting the numbers you need to meet service levels? Have you spent a lot of resources searching for employees with the skills and behaviors to fit into your call center environment? What human capital strategies do you have in place to handle your call center staffing needs? Are they working? What are the hidden costs? 
"Did you know that more budget dollars are lost
through staffing related costs than in any other
area of your call center"? More than 60% of the
cost of operating a call center is related to human
capital expenditures."
Michael R. Maffei - Call Center Week 2007
The BrandonWayne Group's primary focus is working with companies in developing and delivering more effective call center recruiting and hiring programs. We have years of experience working with call centers on developing human capital processes that have significantly lowered costs and improved the recruiting of THE PEOPLE IN THE CALL CENTER.
Our extensive call center industry experience, provides us an unique understanding on to significantly improve how call centers recruit, hire and retain their employees. It also insures you are partnering with a company that fully understands how your call center operates, because we've ran them ourselves.
Call center agents are the critical link between your company and its customers.The key to success for any call center operation lies in the recruitment, selection and retention of people with the right skills and abilities.You decrease turnover and improve call center performance by screening and hiring the right candidates during the pre-hire process.
The BrandonWayne Group's Call Center Response® Programs & Services enable us to develop and deliever a comprehensive hiring and retention program for your
The BrandonWayne Group will work with you to answer these questions and develop
a solution to dramatically improve your call centers recruiting and hiring process.